Contact Us

If you need assistance when using the Redspin services available via redspin-aussie.com, you can contact the Redspin support team through our secure contact form below. Please provide your full name, a valid email address or messenger ID, and a clear description of your question, complaint, or request. This information allows us to identify your account (where applicable), investigate your issue efficiently, and respond in a traceable and auditable manner.

Our primary support channel is email at [email protected]. For general information that is not account-specific, you may also use [email protected]. Media and press-related queries should be directed to [email protected], and business or affiliate proposals may be sent to [email protected]. Human resources - related contacts, including recruitment queries, can be addressed to [email protected]. Please do not send payment card data, passwords, or other highly sensitive information via email or the contact form.

We aim to acknowledge all customer support inquiries within one business day and to provide a substantive response as soon as reasonably practicable, taking into account the complexity of the request. Response times may vary depending on investigation needs (for example, game-round log checks, payment trace requests, or responsible gambling reviews). Our support team is generally available 24/7 for core gaming-related issues; however, certain specialist teams (for example, payments, compliance, and responsible gambling) may operate during limited hours. If your matter is urgent (for example, suspected unauthorised account access or a responsible gambling concern), please clearly mark it as "URGENT" in the subject line or first line of your message so that we can prioritise it appropriately.

Important notice for Australian users: Redspin operates from outside Australia and is not licensed by any Australian state, territory, or federal regulator. Services provided via redspin-aussie.com are offered under a purported Curaçao sub-licence (Master Licence 365/JAZ), which as at 2026 remains subject to regulatory reform and verification. The Interactive Gambling Act 2001 (Cth) restricts the offering of most online casino services to persons in Australia. While it is generally not a criminal offence for individuals in Australia to access offshore gambling sites, the Australian Communications and Media Authority (ACMA) has powers to request blocking of non-compliant services. If you wish to raise concerns about offshore gambling, blocking orders, or your rights under Australian law, you may contact ACMA directly via acma.gov.au. Redspin is not covered by Australia's BetStop national self-exclusion register, and requests made through BetStop do not automatically apply to your Redspin account.

If you contact us regarding a complaint or dispute, please include at minimum: (a) your full name; (b) the email address registered to your Redspin account; (c) your username (if applicable); (d) the date and approximate time of the incident; (e) the game or product involved; (f) any transaction or game round IDs you may have; and (g) a clear description of the issue and the outcome you are seeking. This will help us to perform an internal review. Because the Curaçao regime provides limited formal player protection and dispute resolution mechanisms, escalation options outside Redspin may be restricted. Where available, we may direct you to an independent mediation service or software provider dispute channel, but we cannot guarantee any particular outcome or timeframe. Nothing on this contact page constitutes legal advice, and you should seek independent legal counsel if you require legal guidance about your rights or obligations.

Responsible gambling and account protection: If you wish to restrict or close your Redspin account for responsible gambling reasons, you may contact us using the form below or via [email protected] and clearly state "Responsible Gambling - Self-Exclusion Request" in the subject line or first line of your message. Because Redspin is an offshore operator, national tools such as BetStop do not apply to your account, and you must request any limits or exclusions directly from us. Please provide your full name, date of birth, registered email address, and any other information we reasonably require to identify you. We may ask additional questions to verify your identity before implementing restrictions, in order to protect your privacy and prevent unauthorised changes to your account.